Shipping & Returns

At Heart & Saw, every piece is made by hand with care and attention to detail. Thank you for supporting handmade craftsmanship and a small business!

Shipping

Most ready-to-ship orders are processed and shipped within two weeks of purchase. Because each order is handled by hand, processing times may vary during busy seasons or product launches.

Once your order ships, you will receive tracking information when available.

Shipping to Canada

We are happy to offer shipping to customers in Canada!

Please be aware that international orders may be subject to additional customs duties, import taxes, or carrier handling fees when crossing the border. These charges are determined by the destination country and are the responsibility of the customer. Heart & Saw is not responsible for additional fees assessed upon delivery.

Returns & Exchanges

Due to the handmade and one-of-a-kind nature of our products, all sales are final. We do not accept returns or exchanges for changes of mind.

If there is an issue with your order, please contact us directly at heartandsaw@gmail.com so we can review the situation on a case-by-case basis. If an item arrives damaged or you receive the wrong item, please reach out as soon as possible and include photos so we can help.

Handmade With Care

Each Heart & Saw piece is individually hand-cut, shaped, sanded, and finished. Natural variations in wood grain, color, texture, and finish are part of what make handmade pieces unique. No two pieces will ever be exactly alike, and these natural differences are not considered defects.

Custom Orders

Custom orders have their own timelines, shipping arrangements, and return terms. These details will be discussed and agreed upon before a custom order is started.